About Thomas
Dr. Thomas H. Lee is a distinguished internist and cardiologist, and a national thought leader in healthcare quality and performance improvement. He serves as the Chief Medical Officer (CMO) for Press Ganey, where he directs strategies to measure and enhance the patient experience and overall value of care. He remains a practicing physician at Brigham and Women’s Hospital and a part-time Professor at Harvard Medical School and the Harvard T.H. Chan School of Public Health. Thomas has a long history of system leadership, having previously served as Network President for Partners HealthCare (now Mass General Brigham) in Boston. He has published over 300 articles and several books, and his insights into the future of healthcare are widely sought. His recent works reflect his commitment to a more humane and efficient system. Following his 2015 book, An Epidemic of Empathy in Healthcare, which argued for compassionate, connected care, his latest book, Social Capital in Healthcare: How Trust and Teamwork Drive Organizational Excellence, was released in early 2025. This book proposes that building “social capital” (trust, respect, and teamwork) is the most effective way for healthcare organizations to improve safety, quality, and resilience. Thomas is an Editor-in-Chief of NEJM Catalyst and serves on the Editorial Board of The New England Journal of Medicine. His work consistently provides the vision and practical strategies needed to reduce patient suffering and improve the value of care delivery.
